Well.ca Reviews

I have complained to them about consistently not being able to recieve my orders due to their use of the terrible and utterly incompetent carrier UPS. Though I was told I could request a different carrier when I spoke to one of their customer care agents, they do not provide this option on their site during check-out. I was told instead that customers need to "intuit' that they can request a different carrier by taking the extra step of contacting them before check-out [they do not specify this on their site]. This is really shabby customer service and I'm no longer interested in ordering from them ever again. Much better service elsewhere is available. Buh Bye Wellness.ca!

We have used well.ca pharmacy with excellent results! Everyone we talk with there is very helpful, knowledgeable, and friendly. They've gone above and beyond expectations.

Extremely disappointed in their services.
If you’re on OHIP/ODSP look elsewhere. Instead of looking into any issues you’re having getting coverage for your medication, they’ll make up complete lies to avoid having to deal with it. I was waiting for 2 weeks for my meds to be refilled and the pharmacist calls me up and tells me I’m suddenly ineligible for OHIP coverage because I turned 26 in February (despite still receiving my medication covered after I had turned 26 just a month prior). He laughed at me and acted like I didn’t know what I was talking about when I insisted OHIP didn’t work like that. He told me my meds would be $170 (hugely overpriced) and then hung up.
I had one hell of a time calling my caseworker, doctors office, and even the government ID office to figure out if there was some sort of problem with my health card or coverage. I was freaking out, thinking that my caseworker had closed my file and that I could no longer afford to feed or house myself.
I switched to PocketPills because I desperately need my meds at this point, and there was 0 issue. The only problem was that the government had pulled funding of one form of my meds, but another form was still available. I just needed my doctor to fax over the code and everything was fine. PocketPills is STILL having trouble contacting Well.ca for a complete list of my prescriptions (which seem to have mysteriously disappeared, regardless of taking these meds for years), so I needed to call my Doctor and get everything re-prescribed, which was honestly easier than dealing with Well.ca.
Other than that, the delivery window at Well.ca is huge and they expect you just to be home for 6 hours waiting for your meds. They don’t call you beforehand to confirm a date and time. The delivery guy NEVER wears a mask when he hands off the medication- weird seeing as they’re a literal pharmacy and you’d think that they’d be a little more careful around their clients who could be immune compromised, recovering from surgery, or ill in general. Complete disregard for the well-being of their clients.
Over all, it was a dumpster fire experience from beginning to end. Save your time, money, and energy and switch to PocketPills honestly. If I had needed life saving medication, I would be dead by now because of their incompetence.

Extremely disappointed in their services.
If you're on OHIP/ODSP look elsewhere. Instead of looking into any issues you're having getting coverage for your medication, they'll make up complete lies to avoid having to deal with it. I was waiting for 2 weeks for my meds to be refilled and the pharmacist calls me up and tells me I'm suddenly ineligible for OHIP coverage because I turned 26 in February (despite still receiving my medication covered after I had turned 26 just a month prior). He laughed at me and acted like I didn't know what I was talking about when I insisted OHIP didn't work like that and made me feel like I was crazy. He told me my meds would be $170 (hugely overpriced) and then hung up without offering further help.

I had one hell of a time calling my caseworker, doctors office, and even the government ID office to figure out if there was some sort of problem with my health card or coverage. I was freaking out, thinking that my caseworker had closed my file and that I could no longer afford to feed or house myself.

I switched to PocketPills because I desperately need my meds at this point, and there was 0 issue. The only problem was that the government had pulled funding of one form of my meds, but another form was still available. I just needed my doctor to fax over the code and everything was fine. PocketPills is STILL having trouble contacting Well.ca for a complete list of my prescriptions (which seem to have mysteriously disappeared, regardless of taking these meds for years), so I needed to call my Doctor and get everything re-prescribed, which was honestly easier than dealing with Well.ca.

Other than that, the delivery window at Well.ca is huge and they expect you just to be home for 6 hours waiting for your meds. They don't call you beforehand to confirm a date and time. The delivery guy NEVER wears a mask when he hands off the medication- weird seeing as they're a literal pharmacy and you'd think that they'd be a little more careful around their clients who could be immune compromised, recovering from surgery, or ill in general. Complete disregard for the well-being of their clients.

Over all, it was a dumpster fire experience from beginning to end. Save your time, money, and energy and switch to PocketPills honestly. If I had needed life saving medication, I would be dead by now because of their incompetence. I'm honestly amazed that they have so many positive reviews

If you buy with a NON Canadian card, be sure your order will be returned and your MONEY NOT. As it happened to me recently. They are keeping telling me they reimbursed the amount but the money has not arrived and is not my bank problem cause reimburses are arriving normally. Please, give me my money back as you decided to cancel my order and you showed me a balance on my favour

Good variety of products for health conscious buyers. Pretty quick turnaround on delivery too (usually around 2-3 business days).

I brought a box of 32G BD syrinegs from them, their price is 10 dollars lower than Amazon, fast shipping as well. Will buy again next time.

I have no idea why there are so many negative reviews about this company..I’ve ordered at least a dozen times and each time my order arrived within a few days, was well packaged and came with a handwritten thank you note. They also offer free shipping!

When placing an order I was offered 5% off if I signed up for email. Order was then cancelled by well.ca. When I tried to place again, discount code was invalid (as used already!)

This is an update to my previous review on the purchase of 2 bottles of Favuzzi EVOO, well.ca contacted me and corrected the situation promptly. That is why I am updating my review. I appreciate their customer service.

Special EVOO bottles are many times more expensive than commercial EVOO available in many grocery stores that is why I expect it to meet certain criteria like fresh and recent harvest dates and short stay on shelves. One thing I have to mention that Well.ca acted quickly to satisfy the customer. Mistakes happen but the respond of the seller makes the difference.

I had ordered a bunch of cleaners and when I received them the package was damaged and had leaked everywhere. I called the customer service right away and they didn't hesitate to give me a full refund and put a request in to have a different carrier deliver my next order as we have had problems with the carrier before. I will definitely be ordering from them again.